Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
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Customer's account must be in good standing
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Product must not be downloaded
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Product must not be installed or activated
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Product must be deleted
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Product is incompatible
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Product malfunctions or doesn't work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Contacting us
If you have any questions about this Policy, please contact us.
This document was last updated on August 6, 2019